FAQ

How Do I Place An Order?

When you click "Buy now", you will be taken to our Order Form. Please fill in your contact information and shipping address below. When you are done, click "Make Payment", and you will be forwarded to the secure page to make the payment using your credit card. At this point, you will submit your order for processing.

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What forms of payment does your site accept?

You can make a purchase in our store using VISA CREDIT/DEBIT CARDS and AMEX/DINNERS CLUB CREDIT CARDS. Payments are processed on-line. It usually takes not more than 2 days for credit cards processing operations. When orders are accepted and processed, customers receive notifications sent automatically with their order details. Payment options provided on our web site are safe and secure. All account information is kept strictly confidential in our processing company's data base. For any further inquiries regarding your purchase, you may contact us at support@drugs-pro.com

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Are credit card transactions over the Internet safe?

We use SSL secure to collect any confidential data.

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What is your cancellation policy?

You may cancel your order before your order is shipped by sending us an e-mail message. We can not accept order cancellation once the order is shipped. Any chargebacks / disputes to credit cards without communicating with us first will be treated as Fraudulent. All details, including original order form, Terms and Conditions, username, IP addresses and access logs bearing members IP addresses and/or e-mail addresses and username will be forwarded to the issuing Credit Card Company (Fraud Division), FBI (Credit Card Fraud Division) and all Credit Reference Agencies which will probably result in a query into members credit card payment habits. Credit Card Fraud is a serious crime and will not be tolerated.

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Refund and returns

You can not return your medication for a refund. If your parcel is seized by the Customs, please inform us via an e-mail about the situation occurred and we will do our best to solve the problem. We can issue you a refund only if your order did not arrive in 30 days. We can't propose you any refund if you provided us with the incorrect shipping address and if this order was shipped already.

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What's the difference between a generic and a brand name drug?

Not much, except for name and price. Because generic drug manufacturers are not required to duplicate original medical studies proving the safety and efficiency of the chemical compound, they can produce generic versions at much lower costs, thus passing on these savings to the consumer.

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Why are generic drugs cheaper than brand name ones?

They're less expensive because of the patent system. When they are first introduced, most new drugs are patent-protected by the government for 17 years. During that time, other companies can't sell the drug. This allows the company that developed the drug to market it exclusively and make back the research money that was spent to develop it. When the patent runs out, drug companies can apply to the Food and Drug Administration to sell generic versions of the drug. And because they don't have to worry about investment costs, the competing companies can often sell the drug for 50 percent to 80 percent less than the cost of the brand name.

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How could I contact your store?

If you have any questions, please don't hesitate to contact us anytime and we'll respond to your e-mail within 24 hours. Your valued comments, suggestions and feedback would also be appreciated. If you have any questions or concerns about our policies, please let us know so we can help you or you could access our FAQ for more information.

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How can I track my order?

Each parcel has a tracking number. If you need it, just write us an e-mail and we will provided to you immediately. Using a tracking number, you can check the information regarding your parcel at the local Post Office.

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Why does email sent to me not arrive?

Dear users of AOL.com and COX.net e-mails!
You might not be getting our Customer Support e-mails due to some reasons (you blocked our e-mail address/it is tagged as a Junk mail or it is in your Spam folder/ AOL/COX is blocking your correspondent's provider from sending mail due to complaints of abuse, etc). Such problems affect our service because our communication can be blocked nd we are not able to get in touch with you regarding your purchases. Therefore, please make sure our messages get through. For AOL users having problems with mail being delivered, we kindly advise to follow the links listed below for further assistance:
http://postmaster.info.aol.com/faq/memberfaq.html#nomail
http://members.aol.com/adamkb/aol/mailfaq/
For more help you may contact AOL/COX Customer support.

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How do you keep your prices low?

In the first place, we buy our products in large quantities and from countries, where the drugs are free of taxes; hence it turns out to be much cheaper, although they are produced by original manufacturer. In the second place, we have set up durable partnerships with the largest buying groups that are able to leverage better prices and more choices for our customers.

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Why isn't my drug instruction in English?

We try to supply the ordered drugs in a primeval condition straight from the manufacturer to your door steps. This is the reason why sometimes the instruction for the medication is written in a foreign language taking into consideration that most of the production is based in Eastern Europe. We are sorry for the inconvenience.

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Please send the mails to: support@drugs-pro.com